Our property management team consists of well trained and professional staff and each function, control and procedure have been tested, scrutinised and well oiled over the past few years. We set high expectations and proud ourselves in the results.
The leasing and marketing team is focused on lead generation, placing of tenants and tenant retention, service include:
• Marketing strategies
• Marketing materials and advertising via billboard, street pole ads and social media
• Liaising with potential tenants
• Guiding tenants through the application process and conduct viewings
• Processing via an electronic integrated CRM system
• Robust credit vetting to place quality tenants
• Entry inspections
• Monthly reporting
Property administration and finance include all administration and finance related activities:
• Monthly billing and statements
• Daily receipting
• Utility management and payments
• Supplier payments
• Cashbooks reconciliations
• Deposit refunds
• Reporting and budgeting
Our dedicated team start the collection process actively from the 1st business day of the month.
• Active daily collections
• Debit order administration
• Daily tracking and reporting
• Legal hand overs and liaising with attorneys
The portfolio management team is responsible for all aspects of building operations, including:
• Onsite building management
• Oversee security function
• Cleaning and gardening
• Repairing and maintaining the properties
• Exit inspections
• Monthly reporting
• Managing monthly spend
• Annual budgeting
IHSPM has proactively incorporated advance technology and is continuously re-assessing the availability of new technology and system integration to reduce manual capturing and streamline processes.